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MessageStats - Frequently Asked Questions
 What versions of Microsoft Exchange Server does the Quest MessageStats support?
- MessageStats supports Exchange Server 2000/2003/2007. For assistance with Exchange server migrations, MessageStats will also gather, analyze and report on Exchange 5.5 data
- How does this MessageStats help with my Exchange migration?
- Most organizations do not have good documentation in regards to their Exchange deployments. Lack of documentation of server, users, mailboxes etc. makes a migration more risky and complex. MessageStats™ contains a series of pre-built reports for Exchange known as Inventory reports. Inventory reports automate much of the work required in planning environmental changes or migration in an Exchange environment. In the case of pre-migration assessments, the concept of regions can be used to model site, server, and storage consolidation predictions based on actual metrics.
- What reports are included in MessageStats?
- Out-of-the-box MessageStats provides reporting on Exchange, Outlook Web Access, Archive Manager, Blackberry, Sendmail, Postfix, Windows Mobile, and Office Communication Server.
- What is new in MessageStats version 6.6?
- Updated archiving for tracking logs, enhanced server roles and intelligent gathering for Exchange 2007, additional storage group reporting and updated platform support. And, now MessageStats fully supports SQL Server 2008 and Internet Explorer 8.
- What if I tried building my own Exchange reports? How is this Exchange reporting tool any better?
- Exchange maintains all of its reporting information in a series of cryptic log files. It is a time consuming and tedious task to parse and extract relevant information from them. MessageStats™ collects Exchange data from tracking logs and other sources, analyzes the data, and stores the results in a SQL database. Web-based reports can then be produced to describe usage, financials, capacity, service delivery and inventory of one or more Exchange organizations across a given enterprise.
- Where can I get support for MessageStats?
- MessageStats is supported by Quest Software and can be reached at http://support.quest.com/ or 1.800.306.9329 (949.754.8000).
General Licensing Information
- How are licenses delivered?
- Once your order has been processed you will receive your license code or file by e-mail.
- How can I add more licenses?
- o The process is the same for all products; contact your reseller or ScriptLogic representative to purchase more licenses. ScriptLogic can be reached at contact us page. When your order has been processed you will be provided with a new electronic license for the total quantity of licenses you purchased.
- Do you offer any types of discounts?
- Discounts are available for customers buying larger quantities of each product. See below for more details. Special pricing may be available through one of our Platinum or Gold Resellers. Not only do they provide efficient and effective support on a local level, but they may offer discounts from the published price.
- What about shrink-wrap product?
- ScriptLogic does not sell any of its products with shrink-wrap packaging. All delivery of software and licenses is electronic.
- Can I just lease your software for a specific project?
- Yes, some products are available to consultants for use in short-term projects. Ask your ScriptLogic representative for more information on ScriptLogic's Consultant License.
- Can ScriptLogic licenses be used worldwide?
- No. ScriptLogic licenses by region. For example, if you acquired the licenses from the North America, you can only use those licenses in North America. The same concept applies for: (1) Europe, Middle East, and Africa, (2) Asia Pacific and (3) Latin America.
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Product Overview
