ChangeAuditor - FAQs

• How does this differ from native auditing?
  • ChangeAuditor helps to EXTEND native tools by translating raw event data into simpler terms, reporting on detailed events, capturing a wide-range of data from all sub systems, and alerting in real-time based on specified events to be audited. All of this ensures that you can audit and report on EVERYTHING in your Active Directory, Files Systems and Exchange with the level of detail required to ensure compliance internally and externally.


• What makes ChangeAuditor such a great product?
  • Ease of use, hundreds of built-in reports designed specifically with regulatory mandates in mind, real-time alerting on potential security risks and audit trails for all critical users and groups.
    


• How does this help with compliance?
  • ChangeAuditor has predefined, built-in reports that can help your organization easily track various compliance mandates for SOX, HIPAA, GLBA and standards such as COBIT, ISO 17799, FISMA or SAS 70.
    


• Who do I contact if I have any support related issues?
  • ChangeAuditor is supported by Quest Software and can be reached at http://support.quest.com/ or 1.800.306.9329 (949.754.8000).

General Licensing Information

• How are licenses delivered?
  • Once your order has been processed you will receive your license code or file by e-mail.


• How can I add more licenses?
  • The process is the same for all products, contact your reseller or ScriptLogic representative to purchase more licenses. ScriptLogic can be reached at contact us page. When your order has been processed you will be provided with a new electronic license for the total quantity of licenses you purchased.


• Do you offer any types of discounts?
  • Discounts are available for customers buying larger quantities of each product. See below for more details. Special pricing may be available through one of our Platinum or Gold Resellers. Not only do they provide efficient and effective support on a local level, but they may offer discounts from the published price.


• What about shrink-wrap product?
  • ScriptLogic does not sell any of its products with shrink-wrap packaging. All delivery of software and licenses is electronic.


• Can I just lease your software for a specific project?
  • Yes, some products are available to consultants for use in short-term projects. Ask your ScriptLogic representative for more information on ScriptLogic's Consultant License.


• Can ScriptLogic licenses be used worldwide?
  • No. ScriptLogic licenses by region. For example, if you acquired the licenses from the North America, you can only use those licenses in North America. The same concept applies for: (1) Europe, Middle East, and Africa, (2) Asia Pacific and (3) Latin America.