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BridgeTrak Suite, an industry leading help desk software solution, has been helping companies increase customer service satisfaction levels for over 10 years. Recognized for its outstanding feature to price ratio, BridgeTrak offers seamless trouble ticket tracking for reducing the entire life cycle of an issue.
If you are looking to improve the efficiency of your help desk, BridgeTrak Suite offers comprehensive trouble ticket tracking that is intuitive, customizable and scalable to meet the needs of your business. This robust solution is available for both Windows and Web and is easy to install and implement into any internal or external focused support environment.
The core trouble ticket tracking functionality of BridgeTrak is built around functionality most requested by support professionals, while enhancement modules are available to customize your installation of BridgeTrak.
New in Version 8.0
BridgeTrak now offers integration with Microsoft Outlook for creating issues from emails through the click of an icon and integration with Desktop Authority’s class leading remote assistance technology enabling agents to diagnose and fix issues without disrupting the user’s workspace, as well as providing extensive remote control capabilities. New User licensing provides flexibility for agents to switch between Web and Windows platforms for their optimal work environment. Additional productivity tools for technicians and managers include a customizable dashboard for an at-a-glance indication of the status of help desk issues, and the ability to customize screen layouts with “drag and drop” field placements. Managing User logons just got easier in Version 8.0 through the Active Directory Single Sign-On authentication feature.
Other features available in BridgeTrak Suite include:
- Knowledgebase (Internal / External Use)
- Automatic Issue Escalation
- Web-Based Customer Self Help Portal
- Custom Fields / Required Fields
- Standard Search/Advanced Query
- Intuitive Interface and Flowing Navigation
- Customizable Screen Views
- Scrolling Message Bar
- Custom Business Operating Schedule
- Asset Manager
- Auditable Issue History
- Turn Emails Into Issues / Send response emails Including auto-response messages
- Multiple Reports/Custom Reports
- Categorize support requests by status, sub-status, priority, type or category
- Active Directory Integration
- Issue Templates / Email Templates
- Link Interdependent Issues
- “Set and Forget Services”
We invite you to Download BridgeTrak Suite today, or take one of the online test-drives or demo options.
BridgeTrak is a great stand-alone help desk application or can be bundled with other solutions in ScriptLogic’s award winning line-up!
Consider complete, secure, “Incident Management” for Preventing, Managing, and Responding to help desk incidents. BridgeTrak is available is one of three tools available in ScriptLogic’s Incident Management solution which also includes:
Desktop Authority’s Password-Self Service to enable customers to reset their own passwords—a source of an industry estimate of 40% of all help desk tickets!
Remote Management Gateway to enable administrators to fix problems on remote computers across the office, or across the world! |
