• Help Desk Authority Professional Edition is licensed per named technician.
• Help Desk Authority Enterprise Edition is licensed per named technician plus per seat for Password Self Service, HDAsset and ExpertAssist licenses and per device for PacketTrap IT licenses.
• Help Desk Authority Professional Edition is available in any quantity with a minimum of 2 technicians.
• Help Desk Authority Enterprise Edition includes 5 technician licenses of Help Desk Authority plus 250 seats of Password Self Service, HDAsset and ExpertAssist, and 50 devices of PacketTrap IT. Additional HDA technician licenses and PSS, HDAsset, and ExpertAssist seat licenses can be added in any quantity. Additional PacketTrap IT licenses can be added in "device packs."
Yes, all 4 of these modules are bundled together as part of HDA Enterprise Edition but each can also be added separately as modules to Help Desk Authority Professional Edition.