Help Desk Authority - Licensing

• How is Help Desk Authority licensed?
  • • Help Desk Authority Professional Edition is licensed per named technician.
    • Help Desk Authority Enterprise Edition is licensed per named technician plus per seat for Password Self Service, HDAsset and ExpertAssist licenses and per device for PacketTrap IT licenses.


• What license quantities are available?
  • • Help Desk Authority Professional Edition is available in any quantity with a minimum of 2 technicians.
    • Help Desk Authority Enterprise Edition includes 5 technician licenses of Help Desk Authority plus 250 seats of Password Self Service, HDAsset and ExpertAssist, and 50 devices of PacketTrap IT. Additional HDA technician licenses and PSS, HDAsset, and ExpertAssist seat licenses can be added in any quantity. Additional PacketTrap IT licenses can be added in "device packs."


• Can I add Password Self Service, HDAsset, ExpertAssist or PacketTrap IT licenses to Help Desk Authority Professional Edition?
  • Yes, all 4 of these modules are bundled together as part of HDA Enterprise Edition but each can also be added separately as modules to Help Desk Authority Professional Edition.


• Is there a migration path from HDA Professional to Enterprise Edition?
  • Yes, please speak with your ScriptLogic account representative for migration pricing.


• Is an evaluation license available? What restrictions does it have?
  • Yes a 30 day evaluation license is available that will allow for recording up to 200 issues and discovering 10 workstations with HDAsset.