HDAccess

HDAccess provides customers/end-users the ability to search the knowledge base and attempt to solve issues on their own based on previous/known fixes.

HDAccess:

• Allows help desk administrators to remain focused on critical issues while end-users can perform simple, self-help tasks via the Web
• Provides read-only access for end-users to the knowledge database and reduces the number of new issues
• Allows end-users to enter, track, and update the status of their help desk tickets and avoid additional calls to the help desk

HDAccess gives customers and end users the ability to enter and view their own issues, and view the Knowledgebase via the Web—all without interaction with your help desk staff.